Refund & Return Policy

Last Updated: June 2026

At CareFlexa, customer satisfaction is important to us.

Return Eligibility

Due to the nature of nutrition and wellness products, returns are accepted only under the following circumstances:

• Product received is damaged.

• Product received is expired.

• Wrong product delivered.

• Product packaging is tampered with upon delivery.

Return Request Timeline

Customers must raise a return request within 24 hours of receiving the product.

Required Proof

To process a return or replacement request, customers may be required to provide:

• Order number

• Clear photographs of the product

• Images of damaged packaging (if applicable)

Non-Returnable Items

The following products are not eligible for return:

• Opened products

• Used products

• Products damaged due to customer handling

• Products purchased during clearance or special sale campaigns

Refund Process

• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued to the original payment method used during purchase.

Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Contact Us

Phone: +91-931078897

Email: support@careflexa.com

Support Hours: 10:00 AM – 8:00 PM